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November 22, 2002
Thanks to IMAGE-X, a leading Document
Management Solutions provider, Contra Costa residents
can now pay their child support online. Utilizing, Image-X’s
cutting edge form creation software—X-Forms—Contra
Costa County is able to collect more child support quicker
and with no paperwork.
For over a decade Image-X has been a leader in Document
Management Solutions for public and private institutions.
During California’s recent electricity crisis, the
California Supervisors Association of Counties (CSAC) looked
to Image-X to provide X-Forms and EDAR
in order to manage the shear mass of information collected
about the crisis.
Contra Costa, as with the whole state of California, has
recently felt pressure from the state and federal government
in order to comply with a federal mandate to increase the
amount of child support collections. In 2001 California was
fined $46 million dollars for inadequate collection of delinquent
payments. Image-X’s web collection solution allows Contra
Costa to take one step closer to complying with the federal
mandate and help California eliminate future fines.
Child Support is only a part of Image-X’s
suite of e-government services to be launched in Contra
Costa. The building department, working with Image-X,
is in the process of applying X-Forms and
Image-X’s Document Management
technology—EDAR—to building permits and other
documents. The application of X-Forms to building permits
will dramatically speed up the process of obtaining a permit
or submitting and getting a response on a complaint.
This is because X-Forms goes after the
core of the problem that organizations are faced with when
trying to collect and distribute information from the public:
Forms. The piles of paper documents that need to be filled
out by hand, mailed or faxed, and entered into a database.
Voting, registering a vehicle with the DMV, and applying
for credit are but a few of the everyday matters that require
a form to be filled out.
Paper forms result in a slew of problems. Just managing these
forms can be cumbersome for both the public and the organization.
Many organizations have attempted to streamline this process
by placing forms on the Internet, where they can be filled
out and submitted electronically rather than by hand. But
this process is done through with HTML, which is timely and
costly. Existing paper forms must be redesigned and formatted
in HTML. That means organizations using hundreds of different
forms, for hundreds of different purposes, must design hundreds
of different Web pages—one for each of the forms being
used.
X-Forms alleviates the problems associated with HTML and
paper forms. Unlike with paper and HTML, with X-Forms the
forms are filled out, the information is entered into the
database, and the forms are filed all in one step. In addition
X-Forms are inexpensive when compared with the costs associated
with HTML or paper forms.
In the future, the county will bring more services online
giving the people greater access and input in their local
government. Image-X will walk hand in hand
with the county and ensure that the best and most up to
date technology is used in order to help Contra Costa become
a more responsive and more open county.
For more information on Image-X’s involvement in the
County’s Electronic Commerce Transaction Processing
contract, please call (805) 964-3535.
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